Shipping & Returns
As soon as you place your order, you will receive an order confirmation email (If after 24 hours you have not received an order confirmation email, please check your spam or junk email folder). This means that we have received your order in our system and pre-authorised your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on back-order or unavailable, we will void the pre-authorisation and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the email address or phone number you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com
Multiple Item Orders:
Please note; our products are sourced from multiple suppliers, therefore if your order consists of multiple items, it is possible that parts of your order may be delivered at different timescales. If this is applicable to your order, you will be notified by us and tracking numbers will be provided for each delivery.
Delivery timescales can vary depending on the product(s). On each product page, there is a tab labelled 'delivery', estimated delivery timescales for each product can be found here. Please note: the estimated delivery timescales are only applicable when the item is in stock - this excludes pre-orders.
If the item is available for purchase on a pre-order basis, it should also show the estimated dispatch date on the product page – if it does not, please contact us for a shipping timeline. After the estimated dispatch date, the standard delivery timescale applies. Please note, we are only able to suggest the estimated dispatch date based on product availability provided to us by the manufacturer. The estimated dispatch date may be subject to change due to a number of reasons, including but not limited to transport delays.
Please inspect the packaging of your item(s) when they arrive. If your item(s) do arrive damaged, please note this when signing for the goods. Then contact us in writing within 48 hours of receipt for guidance on resolving any issues.
Faulty Items / Manufacturing Defects:
If an order/item is found to be faulty or has manufacturing defects then it can be returned within 30 days. If your order/item is faulty, please contact us for returns information. We recommend that customers check their orders/items as soon as they are received, as even if unopened, faulty items can only be returned up to 30 days from receipt.
If you would like to return an item because you have changed your mind then please email firstname.lastname@example.org or call for instructions. The Item(s) must be returned to us within 14 days of receipt. Please note, to be eligible for a refund the item(s) must be returned in their original packaging, unused and in a saleable condition.
If the original packaging is in an unsaleable condition and new packaging is required in order for the item(s) to be saleable, then you (the buyer) will be responsible for the associated costs of the new packaging. The cost of the new packaging is variable depending on the item. Where new packaging is required, the cost will be deducted from the total refund amount.
If you (the buyer) are returning an order/item because you have changed your mind, then you will also be responsible for any actual return shipping charges. We can arrange for a third-party collection of your order. If we arrange the collection on your behalf the return shipping charges will be deducted from your total refund amount. The cost of return shipping will vary depending on the product, certain products may incur higher shipping charges due to the size and weight of their packaging.
We cannot accept responsibility for any goods lost in transit, therefore we strongly recommend that you obtain proof of postage when returning item(s).
Please note that shrinkage, swelling, hairline cracks and minor warpage are natural occurrences in wooden furniture, not manufacturing defects, and therefore no claims can be entertained on these grounds. Our manufacturers make every effort to match grain patterns, however, variations in the natural grain inevitably occur and may therefore be evident in your furniture. A variation in grain pattern is not a defect and therefore does not give grounds for making a claim.
We cannot accept a return on any personal hygiene items such as mattresses where the original packaging has been opened/unsealed or used.
Return shipping costs are non-refundable (unless the item(s) arrive damaged or faulty). If you are eligible to receive a refund, the cost of return shipping will be deducted from your refund total. Refunds will only be issued to the original payment method that was used when placing your order.
We shall provide refunds within 14 days of us receiving the unwanted or faulty product and only once the returned products have been quality checked.
Custom-made or personalised items are non-refundable and cannot be exchanged unless faulty.